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Returns

If you change your mind and wish to return items bought from our website, you must do so within 30 days - with the goods unopened, undamaged and in the original packaging - to:

Decisions of Barnoldswick
The Old Railway
Newtown
Barnoldswick
BB18 5UQ

We want you to be happy with your purchase. If you're not, just return the product to our shop and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt.

Terms & conditions

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 30 days of purchase

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

See full terms and conditions here, and information on Consumer Contracts Regulations 2013

Products we're unable to cancel, refund or exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

  • products which have been personalised for you, such as stationery or gifts
  • made to order products such as furniture or made to measure items
  • perishable goods such as flowers, food or real Christmas trees
  • computer software that has been opened, or computer software cards that have been redeemed

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders.

This does not affect your statutory rights.